PRIVACY POLICY
1. Overview This Privacy Policy describes how we collect, use, and protect your personal information when you submit a pickup request on our website. We are based in California and are committed to respecting your privacy.
2. Information We Collect When you submit a pickup scheduling form on our website, we collect the following personal information:
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Full Name
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Email Address
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Physical Address (Pickup Location)
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Phone Number
3. How We Use Your Information We collect and use your personal information strictly and exclusively for the purpose of scheduling, coordinating, and executing the pickup of your items. This includes:
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Contacting you to confirm or adjust your scheduled pickup time.
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Locating the physical address provided to retrieve the items.
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Sending automated or direct email and SMS notifications regarding the status of your pickup.
We do not sell, rent, or trade your personal information to third parties, nor do we use your contact details for unsolicited marketing campaigns.
4. Sharing and Disclosure of Information We only share your information with trusted third-party service providers as necessary to operate our service (for example, website hosting platforms, routing/scheduling software, or SMS notification services). These providers are contractually obligated to use your information solely to deliver services to us and to maintain strict privacy protections.
We may also disclose your information if required to do so by law, court order, or governmental regulation.
5. Phone Communication & SMS By providing your phone number on our scheduling form, you consent to receive calls or text messages (SMS) directly related to your pickup request. Standard text messaging rates may apply. You can reply STOP to any text message at any time to opt out of further text notifications.
6. Data Retention and Security We maintain reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. We retain your information only for as long as necessary to fulfill the pickup service and maintain standard business recordkeeping.
7. Your California Privacy Rights Under California privacy laws, California residents have specific rights regarding their personal information:
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Right to Know: You may request details about the specific pieces of personal information we have collected about you.
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Right to Delete: You may request that we delete the personal information we have collected from you.
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Right to Correct: You may request that we correct inaccurate personal information.
To exercise any of these rights, please contact us using the information provided below. We will not discriminate or penalize you for exercising your privacy rights.
8. Contact Us If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us at:
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Email: vts@veteransthriftstores.com
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Phone: 619-337-9244
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Address: 1049 Elkelton Blvd. Spring Valley, CA 91977